Welcome to the DaysSite FAQ section! Here, we’ve gathered answers to the most common questions from our customers. If you can’t find the information you’re looking for, feel free to reach out to our customer service team at [email protected]

1. How can I place an order on DaysSite?
   To place an order, simply browse our website and add your desired products to the shopping cart. Once you’re ready to check out, click the cart icon and follow the instructions to complete your order. You will need to provide your shipping details and payment information.
2. What payment methods do you accept?
   We accept a variety of secure payment methods, including:

Credit and debit cards (Visa, MasterCard, American Express)

PayPal

Other local payment methods (depending on your location)

3. Do you offer international shipping?
   Yes, we ship to most countries worldwide. Shipping costs and delivery times vary based on your location. For more details, please check our Shipping Policy.
4. How can I track my order?
   Once your order has shipped, you will receive a tracking number via email. You can use this tracking number to check the status of your package on the carrier’s website.
5. Can I cancel or modify my order?
   Once your order is placed, we aim to process it quickly. If you need to cancel or modify your order, please contact us at [email protected] as soon as possible. We cannot guarantee changes once the order has been shipped.
6. How do I return an item?
   We offer a 30-day return policy for unused and unopened products. To initiate a return, please contact our customer service team at [email protected] for further instructions. For more information, refer to our Return Policy.
7. What if my product is damaged or defective?
   If you receive a damaged or defective product, please contact us within 7 days of delivery. We will arrange a replacement or refund for you at no additional cost. Please provide photos of the damage or defect for quicker resolution.
8. Are your products suitable for sensitive skin?
   Yes! At DaysSite, we use high-quality ingredients that are gentle on the skin. Our products are formulated for all skin types, including sensitive skin. However, we recommend doing a patch test before full use to ensure compatibility with your skin.
9. Do you offer gift cards?
   At this time, we do not offer gift cards. However, we are considering adding this option in the future. Stay tuned for updates!
10. How do I contact customer service?
    If you have any questions, concerns, or need assistance, our customer service team is here to help! You can reach us by email at [email protected],during business hours (Monday – Friday, 9:00 AM – 6:00 PM GMT+8).
11. How can I stay updated on new products and promotions?
    To stay updated on new arrivals, exclusive offers, and skincare tips, sign up for our newsletter at the bottom of our website. You can also follow us on social media @dayssite for the latest news and updates.