At DaysSite, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a return policy to make the process as easy as possible. Please read the details of our international return policy below.

1. Return Eligibility
   We accept returns on products that are unused, unopened, and in their original packaging. To qualify for a return, the following conditions must be met:

The product must be returned within 30 days of delivery.

The product must be in its original, unopened, and undamaged condition.

The product must be accompanied by proof of purchase (order number or receipt).

2. How to Return an Item
   To initiate a return, please contact our customer service team at [email protected]. Provide your order number and the details of the item you wish to return. Our team will guide you through the return process and provide you with a return authorization and instructions.
3. Return Shipping Costs
   For international returns, customers are responsible for the return shipping costs. We recommend using a trackable shipping service to ensure your returned item is safely delivered. Please note that shipping fees for the original order are non-refundable, and any customs duties or taxes incurred are also non-refundable.
4. Refund Process
   Once we receive your returned item, we will inspect it to ensure it meets the return eligibility criteria. If approved, your refund will be processed to the original payment method. Please allow up to 7-14 business days for the refund to appear in your account, depending on your payment provider.
5. Damaged or Defective Products
   If you receive a damaged or defective product, please contact us immediately within 7 days of receiving your order. We will provide a full refund or replacement, at no additional cost to you. Be sure to provide photos of the damage or defect to speed up the resolution process.
6. Non-Returnable Items
   Certain items are non-returnable for hygiene and safety reasons. These include:

Opened or used skincare products

Gift cards, sale items, or products marked as final sale

7. Exchanges
   At this time, we do not offer direct exchanges for international orders. If you wish to exchange an item, please return it for a refund and place a new order for the desired product.
8. Return Restrictions
   We are unable to accept returns on products that have been used, opened, or are not in their original packaging. Please ensure that the product is unused and in its original condition before initiating a return.
9. Lost Returns
   We are not responsible for lost or damaged return shipments. We recommend purchasing shipping insurance or using a trackable courier when returning your item.
10. Contact Us
    If you have any questions or concerns about returning an international order, please reach out to our customer service team at [email protected]. We are here to help and will assist you with any return-related inquiries.